Terms of use.

These general conditions of sale govern all relations between NATUXE SAS (registered office at 715 Rte de Joannas, Vermalle, 07110 Rocher - FRANCE, registered RCS Rocher No. 507 920 072) and its customers. Prior to any transaction, the customer acknowledges having read it and expressly declares accepting them as soon as he clicks on the button "I have read and accepted the GTC".

1 - Acceptance: The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on screen (name, price, composition, capacity, quantity, particularities of products, and limitation of certain categories of products) and declares expressly accepting them without reservation. The placing of the order and its confirmation by the customer, materializes its full acceptance of the particular conditions of sale, only applicable to the order. They are applicable in France.

2 - Products : The company NATUXE SAS sells its products from a web catalog. The photographs illustrating the products are non-contractual. If errors are introduced, in no case the responsibility of NATUXE SAS can be committed. The products offered by NATUXE SAS are in stock. In the event of an exceptional and temporary out of stock, we will communicate to you the necessary delivery times to obtain the desired product.

3 - Order : The customer chooses, with the help of the web catalog, the products he wishes to acquire and sends his order to the company NATUXE SAS from an order form available on the website to be validated according to instructions. A receipt confirming the consideration of your order will be automatically sent to you by e-mail. NATUXE SAS reserves the right to cancel any order from a customer with whom there is a dispute related to the settlement of a previous order.

4 - Selling price : The product prices invoiced are those that appear on the web catalog at the time of order. The selling prices are in euros including VAT (20% VAT) plus a contribution to the delivery costs, clearly mentioned on the final validation slip and the total amount to be paid.

5 - Payment terms : The order is payable in full on the day of placing the order. Payment by credit card: The order validated by the customer will be considered effective when authorized payment centers will have transmitted their acceptance. In case of refusal of these centers, the order will be automatically canceled. Until full receipt of all amounts due, the company NATUXE SAS remains the owner of the products and reserves the right to proceed with their recovery by any means made available to it in case of failure of the definitive settlement.

6 - Shipping : The products are shipped to the delivery address indicated by the customer on his order form. The delivery times may vary in case of routing difficulties, out of stocks or holidays which will then be signaled by email to the customer. Business days do not include weekends and holidays. The customer is required to carefully check his packages upon delivery. The customer has 48 hours to make any specific reservations if a product is missing or has been damaged, during shipping, to the company NATUXE SAS by email at: info@natuxe.com. The delivery time varies from 48h to 72h.

We advise you to choose the delivery at home with signature if you’ve already had delivery problems or if your order is an important one. NB: there can be no compensation if the package is not received and you have not chosen the delivery against signature, NATUXE is not even refunded in this case.

7 - Unavailability : The company NATUXE SAS will endeavor to satisfy the customer's requests and to execute orders for the latter's products. However, the company NATUXE SAS will not be required to accept all orders and can not be held liable to the customer in case of late delivery or non-availability of temporary or permanent products and services. 

8 - Return and/or exchange : You have the right to withdraw from this contract without giving any reason within fourteen days of the order. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the order.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post or email) by post to NATUXE SAS. , 715 Route de Joannas, Vermalle, 07110 ROCHER, FRANCE, by phone on +33 (0) 4 75 37 01 89 or by Email at info@natuxe.com.

For the withdrawal period to be respected, you must transmit your mail or letter before the expiry of the withdrawal period. You must return the order, to NATUXE SAS, 715 Route de Joannas, Vermalle, 07110 ROCHER, FRANCE, without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to retract from this contract. This period is considered respected if you return the goods before the expiration of the period of fourteen days. You will be responsible for the direct costs of returning the products.

What happens after withdrawal
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (with the exception of additional charges arising from the fact that you have chosen, if delivery other than the less expensive standard delivery method proposed by us) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not cause any costs for you. We may defer repayment until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier.

Exception to withdrawal rights
The right of withdrawal is excluded for the following contracts :

  1. contracts for the supply of goods that may deteriorate or expire rapidly ;
  2. contracts for the supply of goods that have been unsealed by the consumer after delivery and that can not be returned for reasons of hygiene or health protection ;
  3. contracts for the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other articles ;

9 - Force majeure : The responsibility of the company NATUXE SAS can not be engaged in the case of force majeure such as strikes, fires, natural disasters, or other, this list not exhaustive. 

10 - Computing and freedom : The customer has a right to access, modify and delete data concerning him (art.34 of the law "Informatique et Libertés" of January 6, 1978). To exercise this right, please contact NATUXE SAS, 715 Route de Joannas, Vermalle, 07110 ROCHER - FRANCE or info@natuxe.com. The only information collected is a cookie concerning references of products ordered and are randomly generated ID numbers. 

11 - Applicable law and Litigation
This contract is subject to French law.

Litigation : our customer service is at your disposal to resolve any dispute that may arise, within a maximum period of 10 days, upon receipt of your request. The language of this contract is English. In case of dispute the Court of Aubenas will be competent.