SHIPPING

Upon receipt of payment, your order is prepared by us and with shipped with care.

As a rule, all our items are in stock and are delivered within 2 to 3 days. If exceptionally an item is out of stock, NATUXE immediately informs the customer by email, and in case of order of several products in the same package, 1 first package is shipped immediately without the product out of stock, and a 2nd is shipped as soon as the product is no longer out of stock, within 5 to 7 days.

The departure of the parcel is done the same day if the order takes place before 09H00, otherwise the next day . The parcels are sent by La Poste in COLISSIMO (48 to 72h - delivery without signature). This shipping method allows you to receive your package even in your absence, in your mailbox.

f your mailbox is too small and you are away, the postman will leave a notice and you can pick up your package at your usual post office the next day. You can track your package on the website: www.coliposte.fr by indicating the number of package you receive by mail when ordering. However, it is necessary to wait a few hours to receive your parcel number by email, so that La Poste takes into account this number in its computer network.

NATUXE can not be held responsible for parcels lost by the post, delivered to a different address other than the one entered, or even indicated delivered to the recipient but not received by the customer. We advise you to choose the delivery with signature if you already had problems of delivery or if your order is an important order. NB: there can be no compensation if the package is not received and you have not chosen the delivery against signature, NATUXE is not even refunded in this case.

IN FRANCE
Shipping service from 0 - 49€ from 49 - 69€ from 69 - 89€ > 89€ Delay
Colissimo - Pick Up station or shop 3,90 € Free Free Free 48H to 72H
working days
Colissimo - Post office 3,90 € Free Free Free
Colissimo - at home no signature 5,90€ 3,90€ 1€ Free
Colissimo Recommandé (at home with signature) 6,90 € 4,90€ 2€ Free

IN BELGIUM
Shipping service from 0 - 49€ from 49 - 69€ from 69 - 89€ > 89€ Delay
Colissimo - at home no signature 8 € 4 € 2 € Free 4 to 8 days
Colissimo Recommandé - at home with signature 9 € 5 € 3 € Free

IN SWITZERLAND
Shipping service Price VAT excl.
Carriage free Delay
Colissimo - at home no signature 11 € 150 € 4 to 8 days
Colissimo Recommandé - at home with signature 12 € 150 €

EUROPE
Destination Shipping service Price
Carriage free
Delay
Zone 1
GERMANY, LUXEMBOURG, NL

Colissimo Recommandé

9 € 150 € 4 to 8 days

ZONE 2
AUSTRIA, UK, SPAIN, ITALY, IRELAND, PORTUGAL

Colissimo Recommandé 11 € 150 €
ZONE 3
DENMARK, SWEDEN, CZECH REPUBLIC, SLOVANIA
Colissimo Recommandé 12 € 150 €
ZONE 4
FINLAND, NORWAY*, CROATIA, GREECE, ICELAND
Colissimo Recommandé 13 € 150 €

INTERNATIONAL
Destination Shipping service Price VAT excl. Carriage free Delay
ZONE 5
USA, CANADA, AUSTRALIA, CHINA, JAPAN, HONG KONG, SINGAPOUR, THAILAND, TAIWAN, ISRAEL ...

Colissimo Recommandé

24 € 250 € 4 to 8 days
ZONE 6
MIDDLE EAST, US, OCEANIA

Colissimo Recommandé

29 € 250 € 4 to 8 days

DOM TOM
Destination Shipping service Price VAT excl. Carriage free Delay
OM 1
GUADELOUPE* - GUYANE FRANCAISE* - LA REUNION* - MAYOTTE* - MARTINIQUE* - SAINT-BARTHELEMY* - SAINT-MARTIN* - SAINT PIERRE ET MIQUELON*

Colissimo Recommandé

16 € 200 € 4 to 8 days

OM 2
NOUVELLE-CALEDONIE* - POLYNESIE FRANCAISE*

Colissimo Recommandé 23 € 200 €

* FInvoice and transport VAT excl. and duties apply upon receipt of the parcel.